Our standard delivery time is 3-5 days business days for most countries. There may be some cases where transit time can take up to 8 business days for rural areas.

Tax and duties are included within the standard of OSS where you will pay your local tax rate for your country directly in our shop. No extra costs are added after you have paid in our web shop.

After placing an order, you will receive tracking information. For any changes or corrections, please contact the carrier directly. The contact information will be stated in your confirmation email.

The delivery will be to your entrance door / address stated in the order. Please note that the NÜOBELL 232 comes in 3 boxes in total while the NÜOBELL 220/550/580 comes in 2 boxes.

Your right of regret is valid for 14 days. To exercise your right, you must give us notice hereof, in your notice you must state that you regret your purchase. Your notice is preferably given to us via e-mail to info@nuoathletics.com. The period, within which you have the right to exercise you right of regret, commences the day you receive your order, or a substantial part of it. To exercise your right to regret, you must maintain the goods in as good condition as we delivered it to you. This implies that the product must be packed in its original wrapping and unused. You may of course examine the product as long as you’re careful. If a product is damaged or lost because of negligence, you lose your right to regret.

Returns are made at your own expense unless the product(s) is defect. Return cost is 60 Euro and will be deducted from the refund. Returns must be sent to us via mail or packages, not by C.O.D. (Cash on delivery). For exchanges we will pay the new shipment from us to you. When you exercise your right you should send the product back to us. If you exercised your right of cancellation we will refund what you paid for the item as soon as or within 30 days from the date we received the goods.

Not retrieved goods are returned to us. For any package that is not claimed, we reserve the right to charge you the cost of return shipping and all handling fees.